Social media phishing—also known as angler phishing and twishing—is the next new thing to hit your consumers. With companies communicating with customers online more and more, through social media sites like Twitter®, Facebook®, and Instagram, it’s no surprise cyber criminals have picked up on the opportunity as well.
In the news: A customer tweeted the genuine Paypal support account—@AskPayPal—and hackers hijacked the support request and replied from @AskPayPalCRT1.
Younger consumers expect instant responses to their inquiries, and twishing takes advantage of that. Hackers are replying with links that send your customers to fake websites they’ve created, that are branded to look just like yours—luring customers into divulging confidential credentials like credit card numbers, bank logins, and social security numbers. Some links simply lead to malware.
It is important to work with a partner that offers the widest range of enforcement services on the market—taking a consultative approach because every company is different—and working with major search engines, social media sites, and app stores to takedown offensive content quickly, because every minute counts when an attack hits.
Do you have fraudsters impersonating your brand to phish your customers? We’re ready to talk. Find out how we can help you protect your brand and your customers.
1http://www.ibtimes.co.uk/scammers-targeting-paypal-users-twitter-by-posing-customer-support-staff-1579714